Support and contact

Help with Roll Call, account access and privacy requests.

Contact Attendance HQ

Roll Call is operated by AttendanceHQ Limited. Email admin@attendancehq.com for product support, access requests, privacy enquiries or account administration.

Email is the current support channel. There is no published guaranteed response time or 24-hour support service. Any agreed support arrangements will be confirmed with your organisation.

Parents and caregivers

For booking changes, charges, statements, attendance corrections, collection arrangements or care questions, contact your childcare or programme provider directly. Your provider also issues parent portal invitations. For a technical issue you cannot resolve with them, contact Attendance HQ without sending sensitive child details.

Parent portal sign in · Staff password recovery

Reporting a problem

Include your organisation's name, the page or feature involved, what happened, the approximate time and any non-sensitive error reference. Redact names, contact details and medical information from screenshots. Never email passwords, recovery keys, Xero secrets, database backups or unredacted child records. We will arrange a suitable way to obtain further information if needed.

Security or privacy concerns

Email the same address with “Security concern” or “Privacy incident” in the subject. Tell your organisation's administrator promptly if access may be compromised. This inbox is not an emergency service; urgent child-safety matters must go through your provider's emergency procedures.

Exports, corrections and account closure

For access to or correction of personal care records, contact your provider first, or ask us to help direct the request. An authorised organisation owner can ask us about a data export, retention arrangements or account closure. We will verify authority and confirm scope, format and timing before making changes. These are assisted requests, not instant self-service deletion or full-account export tools. See the Privacy notice.

When the app or internet is unavailable

Use your centre's agreed emergency attendance and pickup procedure. Prepare a current roll and necessary emergency contact information while the app is available; Roll Call can produce roll and emergency-contact PDFs. Store printouts or downloaded copies securely, limit access and dispose of obsolete copies safely. The live mobile roll and parent portal require an internet connection.

New organisations

Request access and tell us about your centres. Requests are reviewed before account setup. Do not put children's records or medical information in the signup message.